Growing Viber
A free Viber business account can greet, answer and broadcast to customers. Paid options add visibility, ads and chatbots.
Basics
How many people use Viber?
Rakuten Viber says hundreds of millions of people use it each month. It doesn't publish an exact figure.[1]
How do you grow a Viber business account?
Share your business link, then reply quickly and broadcast offers to your followers.
| Step | Viber's advice |
|---|---|
| Share your business page | Send its link or QR code to anyone, even people not on Viber |
| Greet new customers | Turn on a welcome message |
| Reply when you're away | Set business hours, then an away message |
| Broadcast offers | Message followers at once, 30 times a month for free |
| Add a catalog | Let people browse your products in the chat |
Don't forward your business to people you haven't chatted with; that triggers Viber's spam filters.[2, 3]
Advanced
Can you advertise on Viber?
Yes, through Viber Ads Manager, a self-serve tool covering 34 markets. Ads show on the Chats and Calls screens and in the Business Inbox, and Viber doesn't publish prices.[4]
What does Viber Business Plus add?
Priority in search, more broadcasts, featured products on Viber Marketplace and Viber Plus features.
The price varies by region, with a 14-day free trial for new subscribers. See it in the app under More, Business account settings, Paid Plans.[5]
What can you do with Viber's bot API?
Run a chatbot that answers subscribers and messages them, once Viber approves it.
| Fact | Detail |
|---|---|
| How to get one | Apply through a partner or Viber's team |
| Monthly fee | €100 per bot |
| Session messages | Unlimited for 24 hours after a subscriber writes |
| Bot-started messages | Charged for each one delivered |
| Broadcasts | Up to 300 people per request |
Which paid options on Viber are worth it?
Use the free business account first, then pay for Business Plus or ads once customers find you. The order is our view.
| Option | Cost | What it buys |
|---|---|---|
| Business account | Free | Profile, link and 30 broadcasts a month |
| Business Plus | Varies by region | Search priority and 300 broadcasts a month |
| Viber Ads | Not published | Ads on Chats, Calls and the Business Inbox |
| Chatbot | €100 a month, plus messages | Automated chats |
Where else should a Viber business grow?
WhatsApp and Telegram are our picks to pair with Viber. Grow on WhatsApp and grow on Telegram. Not set up yet? See Viber business name rules, or check your name on all of them at once.
Sources (7)
- PrimaryViber: About
- PrimaryViber Support: Create and manage a business account (archived copy)
- PrimaryViber for Business: Business Account
- PrimaryViber for Business: Ads Manager
- PrimaryViber Support: Business Plus (archived copy)
- PrimaryViber Support: Bot commercial model (archived copy)
- PrimaryViber Developers: REST Bot API